Please read through the description of the item to gain a thorough understanding of the item specifications, compatibility, price and shipping terms before placing an order. If you have any question, feel free to contact us.
All items sold from Android-Sale.com have the following warranty:
14 Days Refund Warranty
If the merchandise is DOA (Defective on Arrival), you can return it for full refund or replacement in 14 days.
If you are not satisfied with the products, order wrong item or simply change your mind, you can return it to us for refund or exchange in 14 days after you receive it. In this case, please return the merchandise in "as-new" condition(original box and all accessories), and we will charge 20% re-stocking fees during a refund.
12 Months Manufacture Warranty
Within 12 months, buyers can send them back for free repair, in this case, buyers pay all the shipping fees in both sides. Which mean you should pay us the shipping fees for us to send them back to you. If buyer break the items and some components need to be changed, we will charge for the original value of that components.
DOA (Defective on Arrival):
We do perform QC (quality control) on all products and test them thoroughly before they ship. While DOA devices are rare, they can still occur. If you received a DOA product, please inform us within 48 hours of its arrival via email with attached photos or video. After confirming the DOA issue, you can send it back for a replacement at our cost, and we will proceed a full refund or replacement on the DOA products after you send it back to us. Upon arrival of your product at our facility, we will confirm the DOA and then process refund or replacement if applicable.
What is a DOA (Defective on Arrival)?
At the moment of receiving the item, it was damaged or defective to the point of not being usable. We must be notified within 48 hours about a DOA product.
In other case, buyers should pay the shipping fees to return the unsatisfied goods and non-defective for exchange or refund, buyers should send the products back first. After we receive the returned item(s), we will process the refund or exchange immediately.
* Please leave a note with your RMA# so that we can find who return it. Thanks.
How to return?
Get return authorization first:
Before returning an item, please contact us to get RMA# (Return Merchandise Authorization) before returning an item for the return authorization via online chat or email.
For replacement, securely pack and seal the return merchandise in an appropriate box or envelope. For repairs, ship the device without the accessories and without the original box. Securely pack and seal the return merchandise in an appropriate box or envelope, and send it back to us.
If the product is being sent back for a refund, please return it in the original box with accessories. Any accessories missing will be deducted from the total amount paid. Send it back using a regular mail shipping service such as your national mail courier. We will wait upon the arrival of the product before refunding the purchase. You are responsible for the shipping cost when shipping the product back to us.
Packages are checked thoroughly before they are shipped out. If ever an item is missing, please notify us within 24 hours of the package arrival with a photo picture of the box content. We will proceed to send you the missing item back by air mail.
Items sent without authorization
Please make sure to get authorization of returning the item from our customer service department before returning an item. Otherwise the package will not be accepted and returned to sender.